A true partnership
We understand that having our state of the art Exablate MRgFUS therapeutic platform is only the starting point. We have established centers of excellence to make sure you have direct access to clinical and commercial support, maintenance services, as well as the accumulative knowledge and experience from working with leading facilities around the world.
INSIGHTEC AND YOU
DEVOTED TO OUR CUSTOMERS
ONSITE CLINICAL TRAINING
We have a dedicated team of specialists, per application whose main objective is to provide you with the clinical support and training in order to achieve clinical proficiency. As part of our commitment to you, we will assign a clinical specialist who will personally supervise and guide you through your treatments, using the INSIGHTEC Exablate MRgFUS platform. The team will accompany you until your site is fully operational and certified, and will provide further clinical assistance on an ongoing basis, or as needed.
We understand that clinical success is a must, but at the same time, it has to go hand-in-hand with commercial success. Our commercial development team will work closely with you to provide insights and guidance around all of the following commercial aspects:
- Building the necessary technical and clinical infrastructure
- Getting the organization aligned and everyone on board with the INSIGHTEC platform implementation
- Best practices for marketing the treatment, generating patient awareness and referrals
- Dealing with reimbursement issues and deciding on the best business models to go with the treatment
We understand the importance of a smooth and safe operation of our system. Our service engineers will be on-site, periodically, to maintain and service the INSIGHTEC system. They are fully trained and are there to make sure the system performs exactly as it should.
Feel free to contact our customer support team with any issues you may have. Whether you are looking for technical support, replenishing your consumables inventory, consultation concerning clinical issues, logistics, shipping arrangements and more. Our team is here to help.